PROCESSING
It normally takes 2-3 business days for us to process your order.
Product processing time depends on the following aspects:
1. Quality inspection. We need to ensure that each product is perfect when it reaches the customer.
2. Transport packaging. Because the products are precious, they need to be carefully packed to avoid damage during transportation.
3. Whether there is inventory. For some very popular products, we cannot guarantee that they will always be in stock. We regularly monitor the inventory to ensure that the products are in stock.
Thank you for your patience.
Shipping
Usually takes 7-14 business days.
For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:
▸Delivery Info For Egraving Machines，Enclosurere and Extension kit| Delivery address | Shipping from | Logistics providers | Freight ($) | Estimated delivery time | Order Processing | Transportation Period |
| United States *Majority states |
US/China | Express-Shipping * FEDEX |
Free | 7-12 | 1-2 | 7-10 |
| United States *Hawaii/Alaska/Guam/Puerto Rico |
US/China | Express-Shipping * FEDEX |
$29.99 | 7-12 | 1-2 | 7-10 |
| Europe | EU/China | Express-Shipping * FEDEX |
Free | 7-12 | 1-2 | 7-10 |
| Canada/Mexico | China | Express-Shipping * FEDEX |
Free | 7-12 | 1-2 | 7-10 |
| Australia | China | Express-Shipping * FEDEX |
Free | 7-12 | 1-2 | 7-10 |
| All Other Countries | China | Express-Shipping * 4PX/EMS/DHL/UPS/USPS |
$29.99 | 7-12 | 1-2 | 7-10 |
▸Delivery Info For Other Accessrios
| Delivery address | Shipping from | Logistics providers | Freight ($) | Estimated delivery time | Order Processing | Transportation Period |
| United States *Majority states |
US/China | Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS（orders>$99.99） |
Free | 9-16 | 1-3 | 8-13 |
| Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS（orders<$99.99） |
$6.99 | 9-16 | 1-3 | 8-13 | ||
| Express-Shipping * FEDEX （orders>$199.99） |
Free | 8-12 | 1-2 | 7-10 | ||
| Express-Shipping * FEDEX （orders<$199.99） |
$9.99 | 8-12 | 1-2 | 7-10 | ||
| United States *Hawaii/Alaska/Guam/Puerto Rico |
US/China | Express-Shipping * 4PX/EMS/DHL/UPS/USPS |
$12.99 | 11-18 | 1-3 | 10-15 |
| Europe *Majority Countries |
EU/China | Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS（orders>$99.99） |
Free | 9-16 | 1-3 | 8-13 |
| Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS （orders<$99.99） |
$6.99 | 9-16 | 1-3 | 8-13 | ||
| Express-Shipping * FEDEX （orders>$199.99） |
Free | 8-12 | 1-2 | 7-10 | ||
| Express-Shipping * FEDEX （orders<$199.99） |
$9.99 | 8-12 | 1-2 | 7-10 | ||
| Europe *Ireland/Romania/Finland /Norway/Mexico |
EU/China | Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS |
$9.99 | 11-18 | 1-3 | 10-15 |
| Express-Shipping * FEDEX （orders>$199.99） |
Free | 8-12 | 1-2 | 7-10 | ||
| Express-Shipping * FEDEX （orders<$199.99） |
$12.99 | 8-12 | 1-2 | 7-10 | ||
| Canada/Mexico/Australia | China | Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS |
$9.99 | 11-18 | 1-3 | 10-15 |
| Express-Shipping * FEDEX （orders>$199.99） |
Free | 8-12 | 1-2 | 7-10 | ||
| Express-Shipping * FEDEX （orders<$199.99） |
$12.99 | 8-12 | 1-2 | 7-10 | ||
| All Other Countries | China | Standardard-Shipping * 4PX/EMS/DHL/UPS/USPS |
$6.99 | 11-18 | 3-5 | 10-15 |
▸Delivery Info For 3D Printer
| Delivery address | Shipping from | Logistics providers | Freight ($) | Estimated delivery time | Order Processing | Transportation Period |
| United States/ EU *Majority states（not include UK） |
US/China/EU | Standard-Shipping * 4PX/EMS/DHL/UPS/USPS |
Free | 9-16 | 1-3 | 8-13 |
| Express-Shipping * FEDEX |
$29.99 | 8-12 | 1-2 | 7-10 |
So sorry but we don't ship to US Military Addresses : APO, FPO & DPO Addresses. Thank you for your understanding.
The shipping time is a estimated time. Invalid address, customs clearance procedures, the COVID-2019, the bad weather or other reasons will lead to a longer delivery time than expected.
ABOUT TAX
Customers who bought engravers and engraving materials (except xtool) do not need to pay tax;
US and European customers who bought 3D printers do not need to pay tax, Canadian customers also need to pay customs duties if they exceed the tax-free limit for the month.
